Car Alarms: saab 9-5 alarm, alarmtek, dash area

Question
my service writer and i have a disagreement. customer complaint is the alarm will not arm or disarm when using the remote at a distance of ten feet.customer must be next to the vehical to operate alarm. i have seen this before. the fix has been to replace the batteries,therefor youwill have increased range.my service writer says a low voltage supply will not affect the frequency range, i disagree.who is right?  thanks for your help.  dan

Answer
Make, model & year of the vehicle?

Please be more descriptive if possible.

"GOING OFF?"

I need to determine whether it's a factory alarm
issue or, if it's an aftermarket system you are
dealing with.

Is it: Headlights flashing, car horn honking
and a worded SECURITY" light in the dash flashing?
(doubtfull since none of the notes show this
car as having a factory alarm system)=FACTORY

Or,

is it: flashing parking lights,
an LED in the dash area, and a siren
going off?= AFTER MARKET

Let me know more on this to better
advise you on a course of action
to take.

Best Regards,

Robert Martin
CEO/ALARMTEK
CARALARMMAN.com