When a customer brings their vehicle to a mechanic, they will usually be provided with a timeline or estimate of how long the repairs are expected to take. If the mechanic encounters unexpected challenges or requires additional parts that need to be ordered, they should inform the customer and update the timeline as needed.
It is important to maintain open communication with the mechanic during the repair process to stay informed about the status of the vehicle and any potential delays. It is also recommended to seek estimates from multiple mechanics to compare prices and timeframes before committing to a particular service center.
If you feel the mechanic is holding your car for an excessive amount of time beyond what was agreed upon or without justifiable reasons, you can attempt to resolve the issue by discussing it directly with the mechanic, their supervisor, or the customer service department. If this doesn't lead to a satisfactory resolution, you may want to consider seeking advice from a consumer protection agency or a legal professional to explore your options and rights as a consumer.
