The first step is to contact the dealership where you purchased the car. Explain the problems you're experiencing and request that they be fixed under the terms of the warranty. The dealership may refer you to a Ford service center for repairs.
Document your interactions with the dealership
Keep a record of all your interactions with the dealership, including phone calls, emails, and service invoices. This information will be helpful if you need to escalate your complaint or file a lawsuit.
Escalate your complaint if necessary
If the dealership is not responsive or refuses to repair the vehicle, you can escalate your complaint to the Better Business Bureau (BBB) or your state's attorney general's office. You can also file a complaint with the National Highway Traffic Safety Administration (NHTSA).
Contact a lawyer
If you're not satisfied with the results of your interactions with the dealership or government agencies, you may want to consult with a lawyer who specializes in consumer protection law. Your lawyer can help you determine your legal rights and options and represent you in court if necessary.
Here are some specific tips for dealing with a certified Ford used car that has issues:
* Review the terms of your warranty carefully to understand what is covered and what is not.
* Be prepared to provide the dealership with documentation of the problems, such as photos, videos, or repair invoices.
* Be persistent and don't give up. It may take some time to get your problems resolved, but it's worth it to have a safe and reliable vehicle.
