Volkswagen has acknowledged the problem and has issued a technical service bulletin (TSB) to address it. The TSB recommends that all 2010 Passat owners have their timing chains inspected and replaced if necessary.
If you own a 2010 Passat, you should contact your local Volkswagen dealer to schedule an inspection. If your timing chain needs to be replaced, Volkswagen will cover the cost of the repair under warranty.
If you have already paid for a timing chain repair, you may be able to get reimbursed by Volkswagen. You should contact Volkswagen customer service to inquire about reimbursement.
Here are some tips for getting reimbursed by Volkswagen:
* Keep all of your receipts and documentation related to the timing chain repair.
* Contact Volkswagen customer service as soon as possible.
* Be polite and respectful when speaking with Volkswagen customer service representatives.
* Explain the situation clearly and concisely.
* Be prepared to negotiate.
Volkswagen may not be willing to reimburse you for the full cost of the repair, but they may be willing to offer you a partial refund.
