Tips on Buying Cars: Ordering a Vehicle, model options, exact details
QuestionI'm ordering a new vehicle. The dealer says he just needs a check or charge card number for the deposit to place the order, and that's it. Shouldn't I have an order agreement stipulating the make, model, options, price and terms of the order? Since I'm putting down a deposit it seems I should have signed paperwork specifying exactly what it's for. Furthermore, I want the option to cancel with full refund of deposit if delivery doesn't occur within 9 weeks of order placement. I don't want to be locked into an open ended situation with the likely forfeiture of my deposit upon cancellation.
AnswerTerry,
Thanks for your question. What the dealer is asking for is a common practice. Very few consumers special order a vehicle. You can ask the dealership to print a buyers order or something with the exact details of the vehicle. As far as a full refund, that might be difficult to expect, especially within 9 weeks. Most special orders require 3 to 4 months to process, but it may be different from manufacture to manufacturer. A deposit is generally not refundable.
Hope this helps.
Thanks - JB